Shipping policy
Thank you for shopping with Blavra! We are committed to processing and shipping your order as quickly as possible. Please review the details of our shipping policy below.
Order Processing Time
After placing your order, please allow 1-2 business days for us to process and ship your items. Business days exclude weekends and holidays.
Shipping Options & Rates
We offer the following shipping options:
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Free Standard Shipping on orders over $69.99 USD within the United States and Hong Kong.
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Standard Shipping: Available for orders under $69.99 at a flat rate of $9.99 USD.
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Express Shipping: $12.99 USD for delivery within 5-12 business days to both the United States and Hong Kong.
At checkout, you can choose your preferred shipping method.
Delivery Time
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Standard Shipping usually takes 7-15 business days for both the United States and Hong Kong.
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Express Shipping usually takes 5-12 business days for both the United States and Hong Kong.
Delivery times are estimates and may vary depending on your location. Business days exclude weekends and holidays.
Once your order ships, you will receive a tracking number by email. You can track your order on our Order Tracking Page.
Transportation Issues
If your package is lost or severely delayed in transit, please contact our customer service team immediately. We will work directly with the shipping carrier to resolve the issue.
For any shipping-related questions, please contact us at support@blavra.com. Thank you for your understanding and support!
Contact Us
If you have any further questions or need assistance, please feel free to reach out to us at support@blavra.com.
Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy and transparent return and refund process.
1. Return & Exchange Eligibility
1.0 Return Period:
You have 30 days from the date you receive your order to initiate a return or exchange. If you are not fully satisfied, please contact us within this period.
1.1 Requirements for Return or Exchange:
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unworn, and unwashed.
- The item should be in original condition, with all tags, labels, and packaging intact.
- The item must not have any damage, stains, or signs of wear.
2. How to Initiate a Return or Exchange
2.0 Submit Your Request:
To request a return or exchange, please contact us at support@blavra.com with the following information:
- Your order number.
- The reason for the return or exchange.
Once we receive your request, we will provide detailed instructions on how to return the item.
2.1 Preparing Your Return:
Once you receive return instructions, please ensure the item is securely packed with all original packaging and accessories. For security and tracking, we recommend using a trackable shipping service when returning the item. You are free to choose your preferred shipping method.
3. Return Shipping Costs
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Return shipping fees are typically the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items).
3.1 Exchange Fees:
If you are exchanging for an item of higher value, you will be required to pay the price difference. If the exchange item is of lesser value, we will refund the price difference to you.
4. Refund Processing
4.0 Refund Method:
Upon receiving and verifying the returned item, we will process your refund within 5 business days. Refunds will be issued through the same payment method you used for the original purchase. Please note that depending on your bank or payment processor, it may take additional time for the funds to appear in your account.
4.1 Partial Refunds:
We reserve the right to refuse a refund or issue a partial refund if the returned item does not meet the return criteria (e.g., used, damaged, or missing packaging).
5. Contact Us
If you have any questions, or to request a return or exchange, please contact our customer service team at support@blavra.com. We aim to respond within 72 hours.
